Mon–Sun incl. public holidays, 9am–8pm

Immigration Express

Singapore immigration consultancy

  • 20+yrs combined experience
  • 10ICA letters published
  • 7days a week, PH included
  • 2business days to reply
  • An office you can walk into, Jurong East

Our clients

Photographs of the people we have acted for, published with their consent.See all approval letters

What is included

  • Profile evaluation
  • Profile improvement plan
  • Ten supplementary documents
  • Professional cover letter
  • Full document review
  • Comprehensive form filling
  • WhatsApp support
  • ICA filing on your Singpass
  • Four-week filing
  • Post-submission advisory
  • Dedicated consultant
  • Testimonial drafting

Get your free case assessment

  • 100% confidential
  • No obligation
  • Reply within two business days
+65

WhatsApp preferred

Form not loading or won't submit? info@immigrationexpress.com.sg

The Marina Bay and Central Business District skyline at dusk, seen across the water

What is included

Here is everything we handle.

One scope of work, applied to every case we take. Nothing on this list is a tier, an add-on or a surcharge.

  • Profile evaluation

    Your case read against the profiles ICA has been approving recently, so you know where you stand before anything is filed, including where you are weak.

  • Profile improvement plan

    Which gaps are worth closing, what closing them takes, and whether filing three months from now from a stronger position beats filing today.

  • Ten supplementary documents

    The ten documents that do the most for your particular case, identified rather than listed generically, and chased down with you where they are hard to obtain.

  • Professional cover letter

    Written from your file rather than from a template: what you do here, what you contribute, and why the rest of the papers add up to it.

  • Full document review

    Every scan audited for legibility, completeness and ICA's format rules before it goes near the portal. Rejections for the trivial are the avoidable kind.

  • Comprehensive form filling

    Every ICA field completed from your documents and cross-checked against them, so nothing in the forms contradicts the evidence sitting behind it.

  • WhatsApp support

    A consultant you can message directly, seven days a week, public holidays included. Questions during a case rarely wait for office hours.

  • ICA filing on your Singpass

    We complete the submission through the ICA portal on your behalf and confirm back to you exactly what was filed and when.

  • Four-week filing

    We work to submit within four weeks of engagement. The clock depends on your documents reaching us, and we will say so plainly if it is slipping.

  • Post-submission advisory

    What to do while it sits with ICA: requests for further information, a change of job or address, and what the silence does and does not mean.

  • Dedicated consultant

    One named consultant holds your file from the first consultation to the decision. You are not handed between desks and you do not re-explain your case.

  • Testimonial drafting

    Character references from employers, colleagues or community leaders, shaped so they say something a case officer can actually weigh.

Immigration Express is a firm you can verify.

Every line below is something we can show you, rather than something we ask you to take on trust.

  • Real ICA approval letters

    10 published in full, with identifying details removed. Not a success rate.

  • An office you can visit

    Devan Nair Institute, Jurong East. You would be very welcome to come in.

  • Open seven days a week

    Public holidays included, 9am to 8pm, when most consultancies are shut.

  • 20+ years combined experience

    Across the specialists assigned to your case, not the age of the firm.

  • One case officer, start to finish

    You will not need to explain your circumstances again to someone new.

  • Speak to a consultant directly

    By telephone, by email, or in person at our office. Never a chatbot.

  • Read the detail in your own language

    The whole site is published in English, 中文, Bahasa Melayu, Bahasa Indonesia, தமிழ், हिन्दी, Tiếng Việt and বাংলা.

  • Every official figure sourced

    Each criterion, fee and timeline is attributed to ICA or MOM, and linked to the page it came from.

  • A company you can look up

    ACRA UEN 202630834D. Registered in Singapore, and free for anyone to check on the public register at bizfile.gov.sg.

The documents

ICA papers.

The in-principle approval letters ICA issued to our clients, reproduced as they arrived.

  • ICA letter dated 1 March 2025 approving a Singapore Citizenship application in principle, setting out the Singapore Citizenship Journey the applicant completes next
    Singapore Citizenship · March 2025
  • ICA letter dated 26 February 2025 granting in-principle approval of a Permanent Residence application covering three applicants
    Family of three · February 2025
  • ICA letter dated 24 February 2025 granting in-principle approval of a Permanent Residence application
    Permanent Residence · February 2025
  • ICA letter dated 23 February 2025 granting in-principle approval of a Permanent Residence application for a family of four
    Family of four · February 2025
  • ICA letter dated 23 February 2025 granting in-principle approval of a Permanent Residence application
    Permanent Residence · February 2025
  • ICA letter dated 17 February 2025 granting in-principle approval of a Permanent Residence application
    Permanent Residence · February 2025
  • ICA letter dated 6 January 2025 granting in-principle approval of a Permanent Residence application, setting out the formalities left to complete
    Permanent Residence · January 2025
  • ICA letter dated 26 December 2024 granting in-principle approval of a Permanent Residence application for a family of four, setting out the formalities left to complete
    Family of four · December 2024
  • ICA letter dated 3 December 2024 granting in-principle approval of a Permanent Residence application, setting out the formalities left to complete
    Permanent Residence · December 2024
  • ICA letter dated 24 October 2024 granting in-principle approval of a Permanent Residence application, setting out the formalities left to complete
    Permanent Residence · October 2024

Identifying details removed. Published with the clients' consent.

Who works on your case

The team assigned to your case.

A properly staffed case rather than a single meeting. These six functions are assigned at your first consultation and remain with you until the outcome.

You work with

  • 01

    Consultant

    First consultation and case scoping

  • 02

    Case officer

    Your single point of contact throughout

Working on your file

  • 03

    Case strategist

    Route, framing and timing

  • 04

    Financial reviewer

    Income, CPF and evidence of support

  • 05

    Document specialist

    Forms, translations and attestation

  • 06

    Document controller

    Version control and the submission record

You will not usually deal with roles 03 to 06 directly. They work on your file from the first consultation through to the outcome.

Every statement in this section concerns our process rather than outcomes. Nothing here suggests that preparation influences a decision ICA alone makes.

How we work

From first conversation to outcome.

  1. An initial consultation

    Your circumstances, your timeline, and what you want from it.

  2. Assessment of your profile

    A candid read: what is strong, and what needs work.

  3. Case strategy

    Which scheme, when to file, and the documents needed.

  4. Document preparation

    A complete, well-ordered submission package.

  5. Final review

    Every document checked against the forms before filing.

  6. Submission and follow-up

    Filed through the ICA portal, and we see it through.

What makes us different

What is standard, and what is not.

Most consultancies do the same core work, and we have marked those rows honestly. The rest is where we are different.

Immigration Express compared with Typical agency
Immigration ExpressTypical agency
Free first consultationAn honest read on your profileCommonly offered
Strategy and documentsPrepared for you, down to the last pageCommonly offered
Submission and follow-upWe file it, and we handle what comes backCommonly offered
Support during your casePhone and email, with no cap on consultationsCommonly offered
Approval lettersPublished here for you to readNot usually offered
Who works on your caseSix functions, each with its own specialistNot usually offered
Your case officerOne person, first meeting to outcomeNot usually offered
An office you can visitYou are welcome any day we are openNot usually offered
Open seven days9am to 8pm, every day of the weekNot usually offered
Every figure sourcedEach one links to its ICA or MOM source, so you can check usNot usually offered
Complex casesThe cases we most like to take onNot usually offered

We are proud of the way we work here, and we would be glad to show you in person. Every line above is one you are welcome to check before you decide anything.

Common questions

Questions we are often asked.

Which service would suit my circumstances?

It depends on where you are at present: a work pass to come to Singapore, Permanent Residence to remain, citizenship to settle permanently, or a plan for the whole family. If you are uncertain, we would suggest beginning with the complimentary assessment, and we will be glad to advise on the appropriate route.

Can you guarantee that my application will be approved?

No consultancy is able to guarantee an outcome. Applications are decided solely by ICA and MOM. What we are able to offer is thorough preparation, a candid assessment of your profile before you commit to anything, and our honest view of whether this is the right moment to apply. Where we believe waiting and strengthening the case first would serve you better, we say so.

When are you open?

Seven days a week including public holidays, from 9am to 8pm. We keep these hours because many of our clients work full time on a pass and are not easily able to take a weekday morning away from work.

Where is your office?

At the Devan Nair Institute for Employment and Employability in Jurong East, a short walk from Jurong East MRT interchange, with parking on site. You would be very welcome to visit us.

Request a complimentary assessment.

Two minutes. A reply within two business days.

Immigration Express is a private consultancy and is not affiliated with, or endorsed by, the Immigration & Checkpoints Authority (ICA), the Ministry of Manpower (MOM) or any Singapore government agency. All application outcomes are decided solely by the relevant authorities.

Where you will find us

80 Jurong East St 21, #05-02, Devan Nair Institute
Singapore 609607

Mon–Sun including public holidays, 9am–8pm (SGT)

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